Integration guide · Exterior Remodeling Coming soon

Rytela and Video Intros

Rytela already knows when an appointment is booked and when a job moves. A native connection to Video Intros is planned. Until then, this is the mapping it will follow, and the same request any system can send today in Test.

How it fits together

RytelaAn appointment is booked for a rep
Your adapterMapping lives here
Video Introsnew_appointment

Native names stay in your adapter’s mapping. Video Intros only ever sees the organization’s touchpoint.

Example mapping

In Rytela	Kind	Video Intros touchpoint	Context
An appointment is booked for a rep	Appointment	`new_appointment`New Appointment	None
An inspection is booked	Appointment	`new_inspection`New Inspection	None
The rep is dispatched	Status	`on_my_way`On My Way	None
An estimate is sent	Milestone	`estimate_follow_up`Estimate / Proposal Follow-Up	None
A job moves into production	Milestone	`project_kickoff`Project Kickoff / Next Steps	None
A job is completed	Milestone	`project_complete`Project Complete / Thank You	None

The request your adapter sends

Whatever happened in Rytela, the request is the same one every integration sends.

Detect the changeSubscribe to Rytela’s notifications, or poll, for the records you care about.
Look up the mappingFind the organization’s touchpoint for the native value. If there is none, do nothing.
Build the keyrytela:job_5521:project_complete
Send the eventPOST /v1/touchpoint-events
Store the event idSo you can look the event up later.

Rytela → project_complete

curl -X POST https://api.videointros.com/v1/touchpoint-events \
  -H "Authorization: Bearer $VIDEO_INTROS_API_KEY" \
  -H "Idempotency-Key: rytela:job_5521:project_complete" \
  -H "Content-Type: application/json" \
  -d '{
  "touchpoint": "project_complete",
  "occurred_at": "2026-10-05T17:40:00Z",
  "member": {
    "external_id": "rep_456"
  },
  "recipient": {
    "first_name": "Andrea",
    "last_name": "Smith",
    "phone": "+12405550100"
  },
  "reference": {
    "source": "rytela",
    "type": "job",
    "id": "job_5521"
  }
}'

const response = await fetch("https://api.videointros.com/v1/touchpoint-events", {
  method: "POST",
  headers: {
    Authorization: `Bearer ${process.env.VIDEO_INTROS_API_KEY}`,
    "Idempotency-Key": "rytela:job_5521:project_complete",
    "Content-Type": "application/json",
  },
  body: JSON.stringify({
    "touchpoint": "project_complete",
    "occurred_at": "2026-10-05T17:40:00Z",
    "member": {
      "external_id": "rep_456"
    },
    "recipient": {
      "first_name": "Andrea",
      "last_name": "Smith",
      "phone": "+12405550100"
    },
    "reference": {
      "source": "rytela",
      "type": "job",
      "id": "job_5521"
    }
  }),
});
const result = await response.json();

import os, requests

response = requests.post(
    "https://api.videointros.com/v1/touchpoint-events",
    headers={
        "Authorization": f"Bearer {os.environ['VIDEO_INTROS_API_KEY']}",
        "Idempotency-Key": "rytela:job_5521:project_complete",
    },
    json={
        "touchpoint": "project_complete",
        "occurred_at": "2026-10-05T17:40:00Z",
        "member": {
            "external_id": "rep_456",
        },
        "recipient": {
            "first_name": "Andrea",
            "last_name": "Smith",
            "phone": "+12405550100",
        },
        "reference": {
            "source": "rytela",
            "type": "job",
            "id": "job_5521",
        },
    },
)
result = response.json()